Refund policy

Returns and refunds

Wine and other physical products
If you change your mind about an eligible online purchase, contact us within 24 hours of submitting your order. We will do our best to cancel the product before being shipped

If an item arrives damaged, faulty or not as described, contact us with your order number and, if possible, a photo. We’ll work with you on a replacement or refund. Your statutory rights are not affected. Refunds will take up to 14 days.

Events and tastings
If we cancel an event, we’ll offer a full refund or, if you prefer, a place at another available date. If you can’t attend, contact us as soon as possible so we offer you options, typically a refund or ticket transfer will not be possible within 2 days of the event. 

How to contact us
Email hello@carousewines.co.uk with your order or booking number and the reason for your request.